Overview

COVID-19 Visitation Policy Update

We appreciate your patience and understanding during this temporary restriction on visitation at our health care facility.  Please be assured that your loved ones are being well cared for by our highly skilled, compassionate staff.  We continue to work with CMS, the CDC, and local health officials to continue to protect our residents.  Our clinical and management teams continue to monitor and educate all our staff on infection prevention and making sure staff who may be experiencing illness, stay home.  

We encourage our family & friends to stay connected with your loved ones by phone, Facebook, email or regular mail.  We have iPad's available for virtual visits.  If you would like to schedule a virtual visit, please call our activities staff at 603-627-3826 Ext. 311.  You may also submit a message to your loved one by emailing customerservice@hanoverhill.com - please include the resident's name.

You can help protect our community by hand washing, covering up your cough or sneeze with a tissue and immediately discarding it, and staying home if experiencing any flu-like symptoms, traveled outside the U.S., or had contact with someone suspected of, or diagnosed with, COVID-19.

Thank you for your understanding and patience while we continue to keep our residents, patients & staff safe and well cared for.  If you would like more information on COVID-19, visit https://www.nh.gov/covid19/ or https://www.cdc.gov/coronavirus/2019-ncov/index.html

Latest COVID-19 Family Communication Update

May 21, 2020

Dear Hanover Hill Families and Friends,

Our most current updates:

·         As per the Governor’s Executive Order 2020-04, we must continue to restrict visitors to reduce facility based transmission of COVID-19.  The only exceptions apply to medically necessary personnel, or visitors for residents receiving end of life care.

·         We were awarded with a grant by CMS enabling us to purchase an additional (8) iPads and accessories to assist in our virtual visits and telehealth.

We are working diligently to ensure families are receiving all communications, especially via our email database.  If you are a family member and have not received any email communications, please provide your email address to customerservice@hanoverhill.com and include your resident’s name and room number if possible.  Your email will remain confidential.  We do not sell or share email addresses with any outside sources. 

​​​​​​You may continue to stay informed with the frequent updates about this evolving outbreak at the DHHS webpage: https://www.dhhs.nh.gov/dphs/cdcs/2019-ncov.htm. You may also get current situation updates and technical guidance on the CDC’s website: https://www.cdc.gov/coronavirus/2019ncov/index.html

As always, thank you for your support and understanding in this crisis.  You may direct any questions or concerns to me at administrator@hanoverhill.com or (603) 627-3826 Ext. 304.  

Sincerely,

Lori McIntire, Administrator

_____________________________________________

May 6

Dear Hanover Hill Families and Friends,

This has been a difficult time for our residents, their families and caregivers. As you may have seen in various news stories, long-term care facilities, including ours, continue to experience positive Covid-19 cases.  Knowing that we are caring for the most vulnerable population is at the forefront of every decision we make as we work to protect our residents.  Hanover Hill is utilizing every possible resource, following every infection prevention recommendation and protocol, and ensuring every safety measure is in place to care for all of our residents and eliminate the virus from our facility.  Each case of Covid-19 has brought despair over the fact that all of the best practices in infection control still cannot guarantee against the spread of a virus that is undetected by potential asymptomatic carriers. However, amidst the tragedy have also been stories of recovery as we shared with you last week. We continue to celebrate these occurrences.  Examples of new and/or continued actions include:

·         Enhanced testing resources in order to increase the frequency of staff and resident testing.

·         Telehealth services provided by Dr. Viehoff for residents requiring psychiatry services by Generations Mental Health.

·         Persistent surveillance of our daily environmental cleaning and disinfecting of all work and resident care areas.  

·         Staff wear face masks at all times while inside the facility, with additional PPE (personal protective equipment) being donned dependent upon resident plan of care.

·         Staff screening assessments, including a temporal thermometer check, at beginning of shift.

·         Continuing staff and resident education on social distancing, proper hand hygiene and infection prevention procedures.

·         Room changes occur in an effort to isolate and/or cohort suspected and/or confirmed Covid-19 positive residents. This is required as we work to ensure the safety of everyone involved.

·         A virtual visitation calendar is maintained by the Activities department, please contact Ext. 311 if you are interested in setting up an appointment. 

Please know that we are a family-owned facility and your family members are family to us. We know how isolating the state and federal restrictions upon visitation, dining, and group activities are for our residents but we must continue to enforce these as they are in the best interests of life safety.

Hanover Hill is thankful for the increasing collaboration and support we are seeing from local, state and federal health officials in the fight against this pandemic, but much more is needed, particularly for nursing homes.  We will continue to advocate for the people in our care, their families, and our staff until this crisis is over.  As always, you may direct any questions or concerns to me at administrator@hanoverhill.com or (603) 627-3826 Ext. 304.  

Sincerely,

Lori McIntire, Administrator   

Testimonials

"The medical and nursing care is excellent. The providers were very good about keeping me informed of what was going on with my mother and her care. Your nurse practitioner was excellent about listening and reacting to my concerns. We were very pleased with the vast majority of the staff and there were a couple who went above and beyond to meet my mother's needs and happiness."

- Kathie Skinner

"Overall attentiveness and friendliness of all employees was best! Thank you."

- Stephen Gilmartin

"The atmosphere in the back was so nice; very peaceful and calming, even for visitors, with the fish pond, waterfall, day lilies and water fountains. The regular festivities and especially the weekly summer BBQ's were the best. Having a place for patients to have their hair and nails done, stocked kitchenettes, snack cart and lobby refreshments are all great ideas. The consideration of the patients was impressive."

- Sophia Rice

"The caring, the knowledge and the kindness of the entire staff are what make Hanover Hill an outstanding facility. I was treated with genuine care and concern by every staff member. The meals are excellent and the physical surroundings are immaculate inside and beautiful outside. Therapy kept me moving and gave me great strategies to deal with doing things. "

- Sara Blanch